Question 1

How quickly does my order ship?

Accepted Answer

We can deliver custom apparel as quickly as overnight. Our production process makes customization fast, and our team is ready to help you meet deadlines. We offer delivery options ranging from free standard shipping to rush shipping. Contact us to get specific shipping details around your order.

Question 2

Why am I being charged when I selected free shipping?

Accepted Answer

Free standard shipping applies to orders delivered within the continental United States for receipt within 9-12 business days. If the order needed rush shipping or a delivery location outside of the continental U.S. then an additional fee will apply.

Question 3

Do you guarantee delivery dates for free shipping?

Accepted Answer

With the exception of decorated sample orders, we cannot guarantee delivery dates for free shipping because we can only commit to a range between 9 and 12 business days.

Question 4

Can I change to rush shipping after my order is placed?

Accepted Answer

We should be able to expedite your order, but please contact us immediately. We can be reached right away via chat or phone at (800) 620-1233.

Question 5

Can I change my shipping address?

Accepted Answer

In most cases, we should be able to change your shipping address. However, be aware that a change may result in an additional fee or delivery delay.

Question 6

Can I ship my order to multiple addresses?

Accepted Answer

Yes, we can ship orders to multiple addresses. However, be aware that our free standard shipping only applies to one address per order; shipment to multiple locations may require an additional fee.

Question 7

Do you guarantee delivery dates to all APOs and FPOs?

Accepted Answer

Unfortunately, we can’t guarantee delivery dates to APOs & FPOs. While we can guarantee when products leave our location, packages are routed to a sorting facility over which we have no control.

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